On the other hand, what if we view a new software tool like any other tool. "Some assembly required." Aside from coffee pots, can openers, and other kitchen appliances, there are a lot of tools that do not work out of the box. And many require experimentation before getting them to work.
Now, I'm no apologist for poor programming or design. I do think we could do with a lot more civility toward others and try to understand that "they" (whoever they are) are not out to get us at every opportunity.
I think the term is forebearance.
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